Voice AI that actually holds a conversation
Not an IVR tree. An agent that understands Hindi, English and Hinglish — on a call, on WhatsApp or in chat — answers from your own data, and lets the caller interrupt mid-sentence, the way a real person would.
Four steps, under three seconds
Every question the caller asks runs the same path, end to end, on every call. The timings are measured on the live deployment, not estimated.
Listen ≈ 0.3 s
Speech detection watches for the end of a sentence — and tells a thinking pause apart from a finished thought.
Understand ≈ 0.05 s
The question is matched to an intent, in Hindi, English, or English spoken in a Hindi accent.
Ground same pass
Only the facts that question needs are pulled from the business's records. Nothing is invented.
Speak ≈ 0.7 s
The reply is spoken back in the caller's own language, starting before the full answer is written.
One assistant, three doors
The same agent, the same knowledge and the same record whether the customer calls, messages on WhatsApp or types on your website. A question asked on one channel gets the answer it would get on the others.
Voice call
Real-time speech in and out, barge-in, and a live transcript the caller can read while the assistant speaks.
WhatsApp assistant
Text and voice notes on the number customers already use. Voice notes are transcribed and stored beside call recordings.
Web chat
A widget for your site or app. Closes itself after two idle minutes, and every thread lands in the console like a call.
It knows when to step aside
The assistant never announces itself as software, and it never transfers just because it was asked. It hands over when it is genuinely stuck, a complaint or fraud is raised, or the customer is distressed — and only when a person is actually free to take it.
The assistant admits it is stuck
Two deflections in a row, the same question three times, a regulated subject — the rules fire, not a phrase.
Ready agents see it instantly
The contact appears in the workspace with the reason and the transcript so far. Nobody free in sixty seconds? The assistant takes it back gracefully.
A senior joins — mid-call
The customer hears it the moment the agent accepts. On voice the agent speaks on the same call; on chat their replies appear in the same thread.
The whole operation, on one console
Every conversation on every channel is recorded, transcribed, scored and summarised into the same console your supervisors, QA and compliance teams already work in.
What makes it usable in production
The parts that matter when a real customer is on the line and the answer has to be right.
Grounded answers
It answers only from the business's own records. Asked something it does not hold, it says so instead of guessing.
Interruptible
Talk over it and it stops immediately. Pause mid-sentence to think and it waits rather than cutting you off.
Multi-tenant
A new client is a database entry — persona, knowledge and language rules — not a new build or a retrained model.
Three ways of speaking
हिंदी, English or Hinglish — it replies in the script the customer used, with numbers said the way people say them.
Every call, on record
Recording, transcript, summary, sentiment and disposition land in the CRM console the moment the call ends.
Always answering
No queue, no hold music, no shift change. The hundredth caller at 2am gets the same agent as the first.
Talk to Ziya now
Pick a customer, ask about an EMI, a balance or a foreclosure — in Hindi, English or Hinglish — and interrupt her whenever you like.
Try asking
Live transcript
Not connectedEverything said on the call appears here, as it is transcribed.